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Grant support

SERDigital Project PID2020-117244RB-IO0 funded by MCIN/AEI/10.13039/501100011033. Kybele-Ise: High-performance research group in Software and Service engineering of the URJC, 2024/00003/069.

Analysis of institutional authors

Marcos, EsperanzaCorresponding AuthorDe Castro, ValeriaAuthorLopez-Sanz, MarcosAuthorSalgado, MaricelaAuthor

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November 26, 2024
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Proceedings Paper
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Service Software Engineering: a T-shaped professional

Publicated to: 243-248 - 2024-01-01 (), DOI: 10.1109/SSE62657.2024.00045

Authors: Marcos, Esperanza; De Castro, Valeria; Lopez-Sanz, Marcos; Salgado, Maricela

Affiliations

Rey Juan Carlos Univ, IT Sect, Dept Econ & Accounting, Mostoles, Spain - Author

Abstract

The pre-eminence of the service sector in a country's economy is clearly proportional to its level of development. On average, the service sector accounts for around 65% of the employment of the world's population and is currently the sector that generates the highest employment rates. Improving quality and productivity in this sector requires a new professional profile that integrates the knowledge of different disciplines that make up the science of services. And, for the creation of this new profile we need a different type of training. The challenge is to move from teaching in silos, where the knowledge of each subject is taught in isolation, to transdisciplinary teaching, which integrates the different disciplines required for the development and management of services. In this article we focus specifically on the profile of the Service Software Engineer, a new type of engineer capable of meeting the challenges posed by the development of services strongly influenced by technologies and by the need to build a future of more connected, accessible, sustainable, and quality services

Keywords

Service engineeringService sciencService software engineeringSoftware engineeringTransdisciplinary education

Quality index

Impact and social visibility

From the perspective of influence or social adoption, and based on metrics associated with mentions and interactions provided by agencies specializing in calculating the so-called "Alternative or Social Metrics," we can highlight as of 2025-09-04:

  • The use of this contribution in bookmarks, code forks, additions to favorite lists for recurrent reading, as well as general views, indicates that someone is using the publication as a basis for their current work. This may be a notable indicator of future more formal and academic citations. This claim is supported by the result of the "Capture" indicator, which yields a total of: 1 (PlumX).

Leadership analysis of institutional authors

There is a significant leadership presence as some of the institution’s authors appear as the first or last signer, detailed as follows: First Author (Marcos Martínez, Esperanza) and Last Author (Salgado Quezada, Maricela).

the author responsible for correspondence tasks has been Marcos Martínez, Esperanza.