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Analysis of institutional authors

Gonzalez-Serrano, LydiaAuthorTalon-Ballestero, PilarAuthor

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April 14, 2025
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Article

Restaurant revenue management: a systematic literature review and future challenges

Publicated to: British Food Journal. 127 (6): 2169-2196 - 2025-05-20 127(6), DOI: 10.1108/BFJ-08-2024-0816

Authors:

Bujalance-López, L; González-Serrano, L; Sancho, MPL; Talon-Ballestero, P
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Affiliations

Rey Juan Carlos Univ, Madrid, Spain - Author
UCA, INDESS, Jerez de la Frontera, Spain - Author
Univ Cadiz, Dept Business Org, Cadiz, Spain - Author
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Abstract

PurposeThis study aims to examine the evolution of restaurant revenue management (RRM), highlighting emerging research areas and challenges. It aims to provide a structured overview of revenue optimisation strategies, emphasising the impact of digital transformation, customer behaviour shifts and technological advancements. The study offers practical insights for restaurant operators on leveraging data-driven strategies, including dynamic pricing, artificial intelligence (AI)-powered forecasting and menu engineering, to enhance profitability and customer satisfaction. By mapping the field's trajectory, the research identifies opportunities for future investigation, ensuring that restaurant managers and academics have a clear framework for optimising revenue performance in an increasingly digital and competitive environment.Design/methodology/approachThis study employs a systematic literature review (SLR) to analyse 108 articles published between 1997 and 2023 from major academic databases. The methodology ensures a structured, transparent and replicable synthesis of research trends in RRM. Following a five-step process, the study identifies key strategic levers and methodological gaps, integrating recent developments in big data analytics, digital transformation and AI-driven forecasting models. By categorising RRM literature into five strategic levers, this research provides a comprehensive understanding of the field's evolution and its implications for future revenue management practices in the restaurant industry.FindingsThe impact of COVID-19 has accelerated digital transformation in the restaurant industry, driving a fundamental shift in RM research. Adopting digital menus, consolidating online reservations and expanding delivery services have prompted new research avenues in data analytics, capacity optimisation, price personalisation and operational efficiency. As the industry evolves, academic literature reflects a clear transition toward data-driven RM, leveraging sophisticated tools to maximise profitability and enhance the customer experience in the post-pandemic landscape.Originality/valueThis is the first systematic review integrating post-pandemic digitalisation trends in RRM. The study introduces an expanded framework that incorporates information and sales management as key revenue levers. It explores AI-driven decision-making, real-time data analytics, and behavioural pricing strategies, setting the foundation for future research in restaurant revenue optimisation. By addressing the sector's ongoing digital transformation, this study provides valuable recommendations for industry practitioners and researchers, helping restaurants to implement innovative revenue strategies that improve financial performance while enhancing customer experience in an evolving, technology-driven market.
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Keywords

DigitalisationFairnessFrameworkHospitalityImpacInformation managementPoliciesPrice managementPricing strategiesPromotionsReservationsRestaurant revenue managementSales managemenSales managementService encounter paceSoftwareSystematic literature review

Quality index

Bibliometric impact. Analysis of the contribution and dissemination channel

The work has been published in the journal British Food Journal due to its progression and the good impact it has achieved in recent years, according to the agency WoS (JCR), it has become a reference in its field. In the year of publication of the work, 2025, it was in position 5/43, thus managing to position itself as a Q1 (Primer Cuartil), in the category Agricultural Economics & Policy.

Independientemente del impacto esperado determinado por el canal de difusión, es importante destacar el impacto real observado de la propia aportación.

Según las diferentes agencias de indexación, el número de citas acumuladas por esta publicación hasta la fecha 2026-04-04:

  • WoS: 4
  • Scopus: 1
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Impact and social visibility

From the perspective of influence or social adoption, and based on metrics associated with mentions and interactions provided by agencies specializing in calculating the so-called "Alternative or Social Metrics," we can highlight as of 2026-04-04:

  • The use, from an academic perspective evidenced by the Altmetric agency indicator referring to aggregations made by the personal bibliographic manager Mendeley, gives us a total of: 81.
  • The use of this contribution in bookmarks, code forks, additions to favorite lists for recurrent reading, as well as general views, indicates that someone is using the publication as a basis for their current work. This may be a notable indicator of future more formal and academic citations. This claim is supported by the result of the "Capture" indicator, which yields a total of: 80 (PlumX).

With a more dissemination-oriented intent and targeting more general audiences, we can observe other more global scores such as:

  • The Total Score from Altmetric: 2.
  • The number of mentions on the social network X (formerly Twitter): 1 (Altmetric).

It is essential to present evidence supporting full alignment with institutional principles and guidelines on Open Science and the Conservation and Dissemination of Intellectual Heritage. A clear example of this is:

  • The work has been submitted to a journal whose editorial policy allows open Open Access publication.
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Leadership analysis of institutional authors

There is a significant leadership presence as some of the institution’s authors appear as the first or last signer, detailed as follows: First Author () and Last Author (Talón Ballestero, María del Pilar).

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Awards linked to the item

Funding for open access charge was provided by Universidad de Cadiz/CBUA. Additionally, this work was partially supported by the State Research Agency of the Ministry of Science and Innovation (reference code PID2022-140786NB-C31).
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