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Analysis of institutional authors

Gutiérrez Broncano, SantiagoAuthorMiguel, BcCorresponding Author

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September 27, 2022
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Application of the total quality management approach in a Spanish retailer: the case of Mercadona

Publicated to:Total Quality Management & Business Excellence. 21 (12): 1365-1381 - 2010-01-01 21(12), DOI: 10.1080/14783363.2010.530782

Authors: Callejo Miguel, Blanco; Broncano Santiago, Gutierrez

Affiliations

Univ Rey Juan Carlos, Dept Econ Empresa, Madrid, Spain - Author

Abstract

This current article analyses the successful application of the total quality management (TQM) model by a firm in the Spanish commercial distribution sector. The TQM model implies a strategic, proactive and global approach that could prove appropriate in the face of a turbulent and changing environment, such as the one firms are currently experiencing. This article uses case study methodology to analyse the process by which Mercadona has implemented its TQM model, which involves different actions oriented to satisfying the needs of customers, employees, suppliers, society and capital. Applying this model allowed Mercadona to overcome a critical situation that threatened its very survival in the early 1990s, and since then the firm has bounced back to a position of leadership in its sector. Its excellent results and growth have caught the attention of both academics and industry rivals, in Spain and internationally.

Keywords

EthicsImplementationModelOrganisational excellenceSatisfaction of expectationsStakeholdersSuccessTotal quality management modelTqm

Quality index

Bibliometric impact. Analysis of the contribution and dissemination channel

The work has been published in the journal Total Quality Management & Business Excellence due to its progression and the good impact it has achieved in recent years, according to the agency Scopus (SJR), it has become a reference in its field. In the year of publication of the work, 2010, it was in position , thus managing to position itself as a Q2 (Segundo Cuartil), in the category Business, Management and Accounting (Miscellaneous). Notably, the journal is positioned en el Cuartil Q4 for the agency WoS (JCR) in the category Management.

From a relative perspective, and based on the normalized impact indicator calculated from the Field Citation Ratio (FCR) of the Dimensions source, it yields a value of: 3, which indicates that, compared to works in the same discipline and in the same year of publication, it ranks as a work cited above average. (source consulted: Dimensions Aug 2025)

Specifically, and according to different indexing agencies, this work has accumulated citations as of 2025-08-09, the following number of citations:

  • WoS: 15
  • Scopus: 16

Impact and social visibility

From the perspective of influence or social adoption, and based on metrics associated with mentions and interactions provided by agencies specializing in calculating the so-called "Alternative or Social Metrics," we can highlight as of 2025-08-09:

  • The use of this contribution in bookmarks, code forks, additions to favorite lists for recurrent reading, as well as general views, indicates that someone is using the publication as a basis for their current work. This may be a notable indicator of future more formal and academic citations. This claim is supported by the result of the "Capture" indicator, which yields a total of: 38 (PlumX).

Leadership analysis of institutional authors

There is a significant leadership presence as some of the institution’s authors appear as the first or last signer, detailed as follows: First Author (Blanco Callejo, Miguel) and Last Author ().

the author responsible for correspondence tasks has been Blanco Callejo, Miguel.