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FundingThis article has been funded with the project research V946, DICORELA: Contribution of dialogic practices to the quality of teamwork: a proposal for the evolution of the relational coordination model.

Analysis of institutional authors

Sanchez-Sanchez, MdCorresponding AuthorDe Pablos-Heredero, CAuthor

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September 27, 2022
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The Internal Demand of Cultural Tourism: Understanding Satisfaction and Fidelity to Destination in Spain through a Non-Linear Structural Model

Publicated to:Sustainability. 13 (23): 13487- - 2021-12-01 13(23), DOI: 10.3390/su132313487

Authors: Sanchez-Sanchez, Maria-Dolores; De Pablos-Heredero, Carmen; Montes-Botella, Jose-Luis

Affiliations

Rey Juan Carlos Univ, Dept Appl Econ, Madrid 28032, Spain - Author
Rey Juan Carlos Univ, Dept Business Org, Madrid 28032, Spain - Author

Abstract

The new habits of tourist consumption favor the rise of cultural tourism, either as the primary or complementary offer of a destination. Therefore, it is necessary to deepen the study of the behavior of cultural tourism demand. This research aims to develop a structural model that allows measuring the main variables that affect the satisfaction and loyalty of the internal demand of the cultural tourist to a heritage destination. The results are helpful for the design of tourism management. The hypotheses posited have been tested using non-linear structural equations (SEM), estimated with data from the National Statistics Institute on internal demand for cultural tourism in Spain (n = 18,024). The results confirm the importance of socio-cultural variables and the tourist's experience on fidelity to the visited destination. Furthermore, the negative relationship between the repetition of the visit and satisfaction is striking.

Keywords

BehaviorCultural managementDemand analysisHeritage tourismLife satisfactionLoyaltyMotivationQualitySpainStructural equation modeling (sem)SustainabilityTourism developmentTourism managementTourist destinationTourist loyaltyTourist satisfaction

Quality index

Bibliometric impact. Analysis of the contribution and dissemination channel

The work has been published in the journal Sustainability due to its progression and the good impact it has achieved in recent years, according to the agency Scopus (SJR), it has become a reference in its field. In the year of publication of the work, 2021, it was in position , thus managing to position itself as a Q1 (Primer Cuartil), in the category Geography, Planning and Development.

From a relative perspective, and based on the normalized impact indicator calculated from the Field Citation Ratio (FCR) of the Dimensions source, it yields a value of: 4.28, which indicates that, compared to works in the same discipline and in the same year of publication, it ranks as a work cited above average. (source consulted: Dimensions Aug 2025)

Specifically, and according to different indexing agencies, this work has accumulated citations as of 2025-08-04, the following number of citations:

  • WoS: 7
  • Scopus: 8

Impact and social visibility

From the perspective of influence or social adoption, and based on metrics associated with mentions and interactions provided by agencies specializing in calculating the so-called "Alternative or Social Metrics," we can highlight as of 2025-08-04:

  • The use of this contribution in bookmarks, code forks, additions to favorite lists for recurrent reading, as well as general views, indicates that someone is using the publication as a basis for their current work. This may be a notable indicator of future more formal and academic citations. This claim is supported by the result of the "Capture" indicator, which yields a total of: 47 (PlumX).

It is essential to present evidence supporting full alignment with institutional principles and guidelines on Open Science and the Conservation and Dissemination of Intellectual Heritage. A clear example of this is:

  • The work has been submitted to a journal whose editorial policy allows open Open Access publication.

Leadership analysis of institutional authors

There is a significant leadership presence as some of the institution’s authors appear as the first or last signer, detailed as follows: First Author (Sánchez Sánchez, María Dolores) and Last Author ().

the author responsible for correspondence tasks has been Sánchez Sánchez, María Dolores.